Tingsapp Help Center – Frequently Asked Questions

Question 1

Are my belongings insured during the move?

Accepted Answer

Yes — basic liability coverage is included during transport. For high-value items, additional insurance coverage is recommended.

Question 2

What items cannot be moved?

Accepted Answer

We cannot transport hazardous materials, live animals, or specialty items such as pianos, safes, or pool tables.

Question 3

Can I cancel or modify my booking?

Accepted Answer

Yes — you can manage your booking in the app. Free cancellation is available up to 24 hours before the move.

Question 4

What if I need to reschedule my move?

Accepted Answer

You can reschedule through the app. Availability may vary depending on mover schedules.

Question 5

Can I move just a few items?

Accepted Answer

Yes — you can book small moves or single-item deliveries such as furniture, appliances, or boxed items.

Question 6

Can I book a last-minute or urgent move?

Accepted Answer

Yes — last-minute and urgent moves may be available depending on mover availability in your area. You can check real-time availability in the app.

Question 7

What payment methods are accepted?

Accepted Answer

We accept major credit and debit cards including Visa, Mastercard, and American Express. All payments are secure and encrypted.

Question 8

Can I tip the movers?

Accepted Answer

Yes — tips are optional and go directly to the movers. You can add a tip in the app or give it directly.

Question 9

How far in advance can I schedule a move?

Accepted Answer

You can schedule moves up to 30 days in advance. Booking early gives you better availability and time options.

Question 10

When do I pay for my move?

Accepted Answer

A temporary authorization is placed at booking. You are charged only after the move is completed.

Question 11

How do movers get paid?

Accepted Answer

Movers are paid weekly via direct deposit based on completed jobs. Tips are fully kept by movers.

Question 12

Which cities and areas does Tingsapp serve?

Accepted Answer

Tingsapp operates in multiple cities across Canada with local moving services. To see full coverage and available locations, visit our service areas page at /cities.

Question 13

How long does it take to book a move?

Accepted Answer

Most bookings take under a minute. Enter your details, review your fixed price, and confirm your move instantly in the app.

Question 14

How are jobs assigned to movers?

Accepted Answer

Jobs are assigned based on location, availability, and vehicle type. Higher ratings and acceptance rates improve job opportunities.

Question 15

What is Tingsapp?

Accepted Answer

Tingsapp is a modern moving platform that connects you with verified, professional movers across Canada. You can book local home moves, small moves, and deliveries with transparent upfront pricing and real-time tracking.

Question 16

Are there any hidden fees?

Accepted Answer

No — all pricing is fully transparent. Any additional charges (if applicable) are shown before you confirm your booking.

Question 17

What happens if movers are unavailable?

Accepted Answer

This is rare. If it occurs, we will reassign movers or provide a full refund.

Question 18

Do movers help with packing?

Accepted Answer

Movers handle loading, transport, and unloading. Packing services are not included, and items should be ready before arrival.

Question 19

How does Tingsapp work?

Accepted Answer

Enter your pickup and drop-off details, choose your move type, get an instant fixed quote, and book in minutes. We match you with vetted movers and you can track your move live in the app.

Question 20

How do I contact my movers?

Accepted Answer

Once your booking is confirmed, you can contact your movers directly through the app via chat or call.

Question 21

How can I become a Tingsapp mover?

Accepted Answer

You can apply through our Become a Mover page. Requirements include a suitable vehicle, insurance, background check, and smartphone access.

Question 22

How should I prepare for my move?

Accepted Answer

Pack your items in advance, label fragile boxes, and ensure clear access for movers. Parking availability helps ensure a smooth move.

Question 23

Do you offer long-distance or interprovincial moving services?

Accepted Answer

No — Tingsapp currently focuses on local moving services within each city. We do not provide long-distance or interprovincial moves between cities.

Question 24

How is pricing calculated?

Accepted Answer

Pricing is based on distance, move size, time, stairs or elevator access, and item type. You always see a fixed upfront price before booking.

Question 25

Can I choose my mover?

Accepted Answer

Movers are automatically assigned based on availability, location, and job requirements. All movers are background-checked and rated.

Question 26

Do I need an account to book a move?

Accepted Answer

No — you can book as a guest. A free account is created automatically so you can track your move, view history, and manage future bookings.

Question 27

What are the requirements to become a mover?

Accepted Answer

You need a valid vehicle, insurance, a clean background check, and the ability to safely handle moving jobs.

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