Privacy policy

Updated on April 9, 2026

This Privacy Policy forms part of and should be read together with Tingsapp’s Terms of service and any other applicable platform terms. It explains how Tingsapp collects, uses, discloses, stores, retains, safeguards, and otherwise processes personal information through our websites, mobile applications, communications, features, and related services.

Tingsapp respects the privacy of its users and is committed to handling personal information responsibly, transparently, and in accordance with applicable law. By accessing or using the Services, creating or using an account, requesting or providing services, communicating with us, or otherwise interacting with Tingsapp, you acknowledge that you have read and understood this Policy and that your information will be handled as described herein.

1. Scope and application

This Privacy Policy, together with our Terms of service and any other applicable platform terms, explains how Tingsapp Inc. collects, uses, discloses, stores, retains, and otherwise processes personal information through our websites, mobile applications, communications, tools, features, integrations, and related services. This Policy applies whenever you visit our website, browse our pages, create or use an account, request or receive services, apply or sign up as a mover or service provider, communicate with us, participate in a promotion or survey, submit content, or otherwise interact with the Tingsapp platform.

Tingsapp is a technology platform that facilitates the arrangement and coordination of moving, transportation, delivery, and related logistics services performed by independent third-party service providers. Because the platform serves multiple categories of users, this Policy applies to customers, prospective customers, movers, service provider applicants, business users, website visitors, referral participants, and other individuals whose information we may reasonably collect in connection with our services.

This Policy is intended to operate in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act, commonly known as PIPEDA, and other federal, provincial, and territorial privacy requirements that may apply to our operations in Canada. By using the Services, you acknowledge that your personal information will be handled in accordance with this Policy, subject to any additional consents or notices that may be provided to you in specific circumstances.

2. Accountability and privacy governance

Tingsapp is responsible for personal information under its control and maintains internal practices designed to support lawful and responsible information handling. We limit access to personal information to personnel, contractors, service providers, and authorized representatives who require the information for legitimate business, legal, compliance, operational, support, fraud prevention, risk management, or service delivery purposes.

We maintain policies, procedures, and safeguards designed to reduce the risk of unauthorized access, loss, misuse, disclosure, alteration, or destruction of personal information. We also take reasonable steps to ensure that service providers who handle personal information on our behalf are subject to contractual confidentiality, security, and data handling obligations appropriate to the nature of the information and the functions they perform.

While Tingsapp is responsible for personal information in its custody or under its control, independent movers and other third-party service providers who receive information through the platform may also have independent legal obligations with respect to personal information they collect, receive, or otherwise process in connection with providing their services. This Policy does not replace the privacy responsibilities of those third parties.

3. What information we collect

The information we collect depends on the nature of your interaction with Tingsapp, the features you use, and whether you use the platform as a customer, mover, applicant, business user, or general visitor. We may collect personal information directly from you, automatically from your device or browser, from transactions and service activity, from communications, and from third parties where permitted by law or with your consent.

3.1 Information you provide directly

We may collect personal information that you provide directly when you submit a booking request, complete a form, create an account, communicate with us, sign up as a mover, participate in a campaign, or otherwise interact with the platform. Depending on context, this may include your full name, email address, telephone number, postal address, billing address, service locations, profile information, company or business information, and any other information you choose to submit.

For customer and service booking activity, we may also collect move-related information such as pickup and drop-off addresses, building access details, dates and times, inventory details, notes, preferred service options, elevator or stair information, parking instructions, access codes, photos, and special handling requests.

For mover or service provider onboarding, we may collect business names, operating details, contact information, service area information, vehicle information, payment and payout details, tax information, copies of licenses, proof of insurance, and supporting documents reasonably required to evaluate eligibility, administer platform participation, or facilitate payouts. Where a mover uploads or submits information concerning their personnel, representatives, or workers, the mover represents that it has the right and lawful authority to provide that information to Tingsapp for platform administration purposes.

3.2 Account and authentication data

When an account is created or generated, we may collect account registration details, login credentials, encrypted authentication data, password reset information, verification codes, account preferences, and information necessary to secure access to the platform. We may also create records relating to sign-in history, security checks, suspicious activity indicators, device recognition, and account recovery steps in order to help protect users and the integrity of the Services.

3.3 Payment and transaction data

When you make a payment, authorize a payment method, receive a payout, request a refund, or otherwise complete a financial transaction through the platform, we may collect and process payment-related information necessary to facilitate the transaction. This may include billing contact details, limited payment instrument details, transaction amounts, authorization results, payout instructions, payout status, invoice or receipt information, currency, tax data, and fraud or risk review signals.

Payment card processing is generally handled by third-party payment processors such as Stripe or other payment infrastructure providers. Tingsapp does not typically store complete payment card numbers or card security codes on its own systems where those fields are collected directly by the payment processor. Payment processors handle financial data under their own privacy notices, terms, and compliance obligations, and we encourage you to review those materials before using payment features.

3.4 Location and service coordination data

We may collect precise or approximate location information when you use location-enabled features, request a booking, communicate regarding a booking, or permit device-level location access. This may include GPS data, device-derived location signals, IP-based approximate location, and location information associated with service addresses or platform activity.

We use location information for purposes such as displaying relevant service areas, confirming whether services are available, coordinating bookings, assisting communication between users and movers, supporting fraud prevention, confirming service fulfillment, improving routing or dispatch-related tools, responding to support requests, and analyzing platform operations.

3.5 Device, usage, and technical data

When you access or use the Services, we may automatically collect technical and usage information from your browser, device, app instance, or interactions with our systems. This may include IP address, browser type, device type, operating system, device identifiers, language settings, app version, crash logs, referral URLs, pages viewed, timestamps, clicks, interactions, search activity, feature usage, error events, session information, and other diagnostic or analytics data.

Some of this information may not directly identify you on its own. However, in certain circumstances it may be linked, combined, or reasonably associated with you or your account and may therefore be treated as personal information under applicable law.

3.6 Communications and user-submitted content

We may collect and retain records of communications that you send or receive through or in connection with the Services. This may include support messages, emails, chat communications, phone call notes, dispute materials, reviews, ratings, survey responses, feedback, claim-related submissions, photographs, attachments, and any other information you choose to provide.

Where permitted by law, we may monitor, review, or retain communications for customer support, fraud prevention, quality assurance, complaint handling, legal compliance, training, risk management, and service improvement purposes.

3.7 Information from third parties

We may receive information about you from third parties, including analytics providers, advertising and measurement partners, payment processors, fraud prevention providers, identity verification vendors, insurers, public sources, referral sources, social media platforms, business partners, integration partners, and independent movers or customers involved in a booking or dispute.

If you interact with us through a third-party service or integration, the information we receive depends on the provider, your privacy settings, the permissions you grant, and the provider’s own terms and privacy practices. We are not responsible for the privacy practices of third-party platforms, and you should review their policies independently.

4. How we use personal information

Tingsapp collects and processes personal information only for purposes that are reasonable in the circumstances and permitted by applicable law. Depending on the context, we may rely on your consent, the necessity of processing for the performance of a contract, compliance with legal obligations, protection against fraud or abuse, or other lawful grounds recognized by applicable law.

We may use personal information to operate the platform, process and manage bookings, create and administer accounts, present pricing, coordinate service requests, support communications between participants, verify information, prevent fraud, maintain security, process payments and payouts, respond to inquiries, resolve complaints or disputes, provide support, conduct analytics, improve the Services, personalize content, send service updates, carry out research and testing, enforce our agreements and policies, satisfy insurance or claims-related requirements, comply with legal obligations, and establish, exercise, or defend legal rights.

We may also use personal information to send marketing, promotional, educational, or platform-related communications where permitted by law or where you have provided the required consent. You may opt out of most promotional communications at any time by following the instructions provided in the message or by contacting us. Even if you opt out of promotional communications, we may still send transactional, operational, legal, or security-related communications when necessary.

5. Marketplace and operational data sharing

Because Tingsapp operates as a technology marketplace, certain information must be shared between participants and service partners in order for the platform to function. When a customer submits a booking request, we may share booking and contact details with prospective or assigned movers to the extent reasonably necessary to evaluate, accept, coordinate, and perform the requested service. This may include the customer’s name, phone number, email address, pickup and drop-off locations, service time, booking notes, inventory details, photos, access instructions, and other operational details.

Likewise, customers may receive information about the assigned mover or service provider, such as business name, profile information, contact details, arrival information, service status, and other information reasonably necessary to enable service coordination and customer support.

Where a booking involves a business account, retailer, partner, or commercial arrangement, Tingsapp may share information among the relevant parties to administer the service, confirm pickup or delivery status, handle claims or disputes, support invoicing, confirm compliance, or respond to operational issues. Such disclosures are limited to what is reasonably necessary in the circumstances.

Independent movers and service providers who receive personal information through the platform are expected to use that information only for legitimate service-related purposes and in accordance with applicable law. However, because they are independent third parties, Tingsapp cannot guarantee or control every act or omission outside the scope of our technical controls or contractual requirements.

6. Other disclosures of personal information

We may disclose personal information to service providers, contractors, advisors, and vendors that support our business operations, or in response to legal processes, fraud prevention needs, business transactions, or with your consent.

7. Cookies, pixels, SDKs, and similar technologies

Tingsapp may use cookies, local storage, pixels, tags, SDKs, scripts, web beacons, and similar technologies to recognize devices, store preferences, maintain sessions, understand usage, and support analytics and platform functionality.

8. Advertising, analytics, and measurement

We may use analytics and measurement tools to understand usage patterns, improve services, and evaluate performance of campaigns and features.

9. Legal bases, consent, and withdrawal

We process personal information based on consent, contractual necessity, legal obligations, fraud prevention, and other lawful grounds. You may withdraw consent where applicable, subject to limitations.

10. Cross-border transfers and international processing

Personal information may be stored or processed outside your jurisdiction and may be subject to foreign laws.

11. Retention of personal information

We retain personal information only as long as necessary for business, legal, and operational purposes.

12. Safeguards and security

We use reasonable safeguards to protect personal information but cannot guarantee absolute security.

13. Data incidents and breach response

We assess and respond to data incidents in accordance with applicable law and may notify affected parties where required.

14. Your privacy rights and choices

You may have rights to access, correct, or request deletion of your personal information, subject to legal limitations.

15. Children and minors

The Services are not intended for individuals under eighteen years of age.

16. Third-party websites, apps, and services

We are not responsible for the privacy practices of third-party services linked or integrated with our platform.

17. Google API and third-party platform data

We handle data obtained from Google APIs or similar platforms in accordance with applicable policies and requirements.

18. Account closure, deactivation, and post-closure records

Some personal information may be retained after account closure for legal, operational, and security purposes.

19. Changes to this policy

We may update this Privacy Policy from time to time and will update the effective date accordingly.

20. Contact

If you have questions or requests regarding this Privacy Policy, you may contact us at [email protected]